Refund policy

At Flexa, we want you to feel confident about your purchase. If you are not completely satisfied with your order, we are here to help.

Right of Return

You have the right to return your order within 30 days of receiving the product.

To be eligible for a return, the product must:

  • Be unused and in the same condition as when you received it

  • Be in its original packaging

  • Include all accessories and any promotional items

Products That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns of:

  • Opened or used cosmetic products

  • Products with a broken seal

  • Gift cards or digital products

How to Make a Return

To start a return, please contact our customer support with the following information:

  • Order number

  • Name of the product

  • Reason for the return

  • Photos if the product is damaged or defective

Contact details:

Once your return has been approved, you will receive instructions on how to send the product back.

Return Shipping

The customer is normally responsible for the cost of return shipping, unless the product is damaged, defective, or incorrectly delivered.

We recommend using a trackable shipping method, as we are not responsible for lost returns.

Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved.

If the return is approved, the amount will be refunded to your original payment method within 5–10 business days.

Any original shipping costs are normally non-refundable.

Damaged or Incorrect Products

If you have received a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Feel free to include photos so we can help you as quickly as possible.

Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account again

  2. Contact your bank or card issuer

  3. Wait a few business days, as processing times may vary

If the problem persists, please contact us via: